RXDecision brief
Evaluate reward card providers on accountable delivery
Compare providers using a common Shopify scenario, clear role boundaries, documented evidence, and named dependencies.
In this brief01 What this choice changes02 Questions for the Shopify program team03 Evidence to collect
01
What this choice changes
A provider may coordinate several entities without directly performing every function. The evaluation should attribute issuing, processing, network, communications, support, data handling, reconciliation, and escalation responsibilities before scoring the response.
02
Questions for the Shopify program team
Resolve these questions against the actual offer, customer journey, and operating model before comparing providers.
- Which capabilities are direct and which depend on third parties?
- Who owns each customer and operational handoff?
- Which claims apply to the exact proposed program?
- What changes if a dependency or market is unavailable?
03
Evidence to collect
Ask for evidence that can be reviewed by commercial, operations, support, security, and legal stakeholders.
- Responsibility assignment matrix
- Evidence linked to each scored claim
- Reference implementation plan
- Exception and escalation model