RXProcurement brief
Reward Card Provider Evaluation
Evaluate the proposed service against one Shopify scenario and a consistent evidence standard. A provider name, network reference or polished presentation is not enough to establish fit.
Ask for accountable answers
Give each candidate the same program brief. Ask who performs each activity, which services are included and which obligations belong to the merchant or another party.
| Topic | Useful answer | Unresolved answer |
|---|---|---|
| Recipient support | Named owner, scope and escalation route | General promise of support |
| Order changes | Written treatment matching the proposed offer | Handled case by case without an agreed process |
| Delivery | Demonstrated proposed customer journey | A generic card image |
| Program terms | Documents relevant to the proposed service | A general network name |
| Implementation | Owners, dependencies and completion evidence | A target date without prerequisites |
Record gaps before comparing preferences
Keep a list of unanswered questions with an owner and requested response date. Distinguish unavailable evidence from a confirmed mismatch. Do not convert an unverified answer into a favorable score.
Explain the final choice
The decision should state why the selected approach fits the Shopify program, which tradeoffs were accepted and which commitments remain necessary. Reward Cards X does not publish provider rankings or present itself as an independent evaluator.