RXProcurement brief
Reward Card Pricing and Fees
Compare quoted charges by what triggers them and what they include. A single advertised card price does not describe the cost of running a Shopify reward program.
Normalize the commercial schedule
Ask each provider to complete the same fields. Do not assume every category applies; require a clear answer for included, excluded or not applicable services.
| Category | What to request |
|---|---|
| Setup and integration | One-time scope, deliverables and change charges |
| Ongoing services | Recurring charges, commitments and minimum conditions |
| Reward delivery | Billing trigger and included delivery services |
| Customer assistance | Included support, replacement and escalation services |
| Reporting | Included information and any additional reporting charges |
| Changes and exit | Scope-change, cancellation and termination conditions |
Compare like-for-like assumptions
Apply quotes to the same intended Shopify campaign. Record which activities incur a charge and whether a quote assumes a level of customer or support activity. Treat unquoted work as an open cost, not as free.
Keep pricing distinct from total cost
This schedule explains what providers charge. Total program cost also considers the merchant effort to prepare offers, communicate with customers and operate the program. Keep those two views connected without counting the same item twice.