RXDecision brief
Compare total reward card program economics
Price comparisons should capture the complete Shopify reward card operating model rather than a single card or transaction fee.
In this brief01 What this choice changes02 Questions for the Shopify program team03 Evidence to collect
01
What this choice changes
Program cost can include setup, integration, platform, issuing, fulfillment, communications, support, replacement, transaction, reporting, compliance, minimum, exception, and termination components. Apply each quote to the same volume and behavior assumptions.
02
Questions for the Shopify program team
Resolve these questions against the actual offer, customer journey, and operating model before comparing providers.
- Which quoted items vary with issued, delivered, activated, or used cards?
- What minimums and one-time charges apply?
- Which support and exception activities are included?
- How are unused assumptions and scope changes treated?
03
Evidence to collect
Ask for evidence that can be reviewed by commercial, operations, support, security, and legal stakeholders.
- Normalized pricing schedule
- Volume and behavior assumptions
- Included and excluded service matrix
- Sensitivity cases and change controls