RXDecision brief
Normalize cost across the full program lifecycle
Compare the total cost of each reward card option under the same Shopify volume, recipient behavior, delivery, support, exception, and change assumptions.
In this brief01 What this choice changes02 Questions for the Shopify program team03 Evidence to collect
01
What this choice changes
A low unit price can coexist with higher implementation, minimum, support, replacement, or exception costs. Total program cost connects quoted charges with internal work and scenario uncertainty without treating an estimate as an invoice.
02
Questions for the Shopify program team
Resolve these questions against the actual offer, customer journey, and operating model before comparing providers.
- Which costs are fixed, variable, contingent, or internal?
- What triggers each fee?
- How do delivery failure, support, and replacement change the result?
- Which assumptions have the greatest sensitivity?
03
Evidence to collect
Ask for evidence that can be reviewed by commercial, operations, support, security, and legal stakeholders.
- Normalized cost model
- Quote-to-model mapping
- Base, high, and low scenarios
- Excluded cost and uncertainty register