RXReward card comparison
Virtual vs Physical Reward Cards
Virtual and physical reward cards differ in access and delivery. Choose the format your Shopify customers can receive and use reliably, then confirm its actual terms.
The practical differences
Use these distinctions as a starting point, then review the terms of the actual options.
| Consideration | Virtual card | Physical card |
|---|---|---|
| Receiving the reward | Digital notification and access journey | Delivery to a physical destination |
| Customer access | Requires the supported digital channel | Requires receipt and any steps stated with the card |
| Delivery issues | Unrecognized message or lost access | Address, delivery or replacement questions |
| Use | Depends on card and program terms | Depends on card and program terms |
| Merchant work | Communication and access support | Delivery coordination and physical replacement support |
Choose around recipient access
An online promotion may suit virtual delivery when customers are comfortable with the required channel. Physical delivery may suit a different recipient preference, but delivery time, cost and replacement responsibilities must be considered. Neither format guarantees faster use.
Ask for both journeys
Have the proposed provider explain the same eligible Shopify order through each format, including a recipient who cannot access the reward. Compare the support work and quoted charges, not only the appearance of the card.