RXDecision brief
Define the purchase link before selecting the card
A purchase-linked reward card program ties eligibility to a defined Shopify order event, creating a direct connection between the promotional promise and commerce data.
In this brief01 What this choice changes02 Questions for the Shopify program team03 Evidence to collect
01
What this choice changes
The strength of the structure is measurability. Its risk is ambiguity around qualification, order changes, cancellations, partial returns, timing, customer identity, and duplicate claims. The card format should be chosen only after those eligibility decisions are documented.
02
Questions for the Shopify program team
Resolve these questions against the actual offer, customer journey, and operating model before comparing providers.
- Which Shopify event establishes provisional and final eligibility?
- How are partial refunds and exchanges treated?
- Can one customer qualify through multiple orders?
- Which system is authoritative when records differ?
03
Evidence to collect
Ask for evidence that can be reviewed by commercial, operations, support, security, and legal stakeholders.
- Eligibility decision table
- Sample order lifecycle cases
- Exception and review workflow
- Reporting field definitions